Ross Associates may receive a merchandise discount as part of the company’s benefits package. Ross also promotes periodic double-discount events for eligible Associates.
The exact rules can change, so MyRoss should be used to review the current dates, eligibility, and purchase conditions.
Check the Current Event Dates
A previous double-discount period does not prove that the same dates apply this year.
Confirm:
- Start date
- End date
- Participating stores
- Eligible Associates
- Whether Ross and dd’s DISCOUNTS are both included
- Any purchase restrictions
Do not rely on an old screenshot or coworker message.
Understand Who Can Use the Discount
The discount belongs to the eligible Associate under company rules.
Do not assume it can be freely used by:
- Friends
- Extended family
- Former Associates
- Another employee using your information
- Someone shopping without you
MyRoss or current company guidance should explain who may participate and under what conditions.
Keep Associate Information Private
Do not share:
- Employee identification details
- Internal discount instructions
- Screenshots containing personal information
- Any code or verification method tied to your status
A discount should never require giving another person your company credentials.
Check Which Purchases Qualify
Some items, services, or transactions may have separate rules.
Before making a large purchase, confirm whether the discount applies to:
- Clearance merchandise
- Gift cards
- Online or third-party transactions
- Returned or exchanged items
- Purchases at another Ross banner
- Specially restricted merchandise
Do not promise another person a discount until the current terms are clear.
Returns May Be Recalculated
When discounted merchandise is returned, the refund is generally based on the amount actually paid and the applicable return policy.
Keep:
- Original receipt
- Discounted total
- Purchase date
- Payment record
- Tags when required
A double-discount purchase does not necessarily create a larger refund later.
Avoid Buying Merchandise for Resale
An Associate discount is generally intended for personal or permitted household use, not for running a resale business.
Repeated purchases of large quantities or suspicious patterns may raise concerns.
Follow the current company policy rather than assuming every technically possible purchase is acceptable.
Do Not Override Store Procedures
The discount does not remove normal transaction rules.
Associates should still follow procedures involving:
- Receipts
- Returns
- Exchanges
- Merchandise holds
- Damaged products
- Manager approval
- Purchase limits
Do not pressure a coworker to ignore a rule because the buyer is an Associate.
Double Discount Does Not Mean Every Rule Doubles
A double-discount event usually increases the normal discount rate for a limited period.
It does not mean:
- Every item becomes half price
- Other promotions automatically double
- Return value increases
- Purchase limits disappear
- Every family member becomes eligible
Read the actual event notice.
Report an Incorrect Discount Promptly
When the expected discount does not appear, keep the receipt and ask through the correct store or MyRoss process.
Provide:
- Store number
- Purchase date
- Approximate time
- Receipt details
- Event name
- What discount appeared
- What you expected
Avoid asking the cashier to create an unsupported manual adjustment.
Common Associate Discount Mistakes
Using Old Event Dates
The current promotion may have different timing.
Sharing Employee Details
Personal and company information may be exposed.
Assuming Friends Can Use It
Eligibility may be limited.
Treating the Discount as a Resale Tool
The purchase pattern may violate policy.
Expecting a Refund Above the Paid Amount
Returns usually reflect the actual transaction.
Arguing With the Cashier
The issue may require a manager or later review.
Quick Discount Checklist
Before purchasing, confirm:
✅ The event is current.
✅ I am eligible.
✅ The store participates.
✅ The merchandise qualifies.
✅ I understand the return rules.
✅ I am not sharing credentials.
✅ The purchase follows normal store procedures.
✅ I kept the receipt.
Why MyRoss Matters
MyRoss can provide current company information about Associate discounts and limited events.
That matters because dates, eligibility, and transaction rules may change.
Check the current notice.
Use the discount only as permitted.
Keep your information private.
And save the receipt in case the transaction needs review.